Frequently Asked Questions

General Questions

How long does a typical repair take?

Most repairs are completed within 1-2 hours. Screen and battery replacements typically take 45-60 minutes. More complex repairs may require 2-4 hours or same-day service.

Do you offer same-day repairs?

Yes! Most repairs can be completed the same day, often while you wait. For complex repairs or if parts need ordering, we'll give you an estimated timeframe.

Is there a warranty on repairs?

Yes, all repairs come with a comprehensive 12-month warranty covering parts and workmanship.

Booking & Payment

How do I book a repair?

You can book online through our website, call us, or visit our store directly. Online booking is fastest and guarantees your time slot.

What payment methods do you accept?

We accept cash, all major credit/debit cards, and digital payment methods like Apple Pay and Google Pay.

Do you offer quotes before repair?

Yes, we provide free quotes before any repair work begins. Our pricing is transparent with no hidden fees.

Repair Process

Will I lose my data during repair?

We take every precaution to protect your data, but we strongly recommend backing up your device before any repair. We are not responsible for data loss.

What if you can't fix my device?

If we determine your device cannot be repaired or is not economically viable, we'll explain why and there's no charge for the assessment.

Do you use genuine parts?

We use high-quality replacement parts that meet or exceed original specifications. While not always "genuine" brand parts, they're rigorously tested for quality and come with our 12-month warranty.

Still Have Questions?

Can't find what you're looking for? Contact us and we'll be happy to help!